Privacy Policy

(Last updated: September 2025)

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Fortuna Private Office (“we”, “our”, “us”) is the trading name of Aeon Fortuna Ltd, a company registered in England and Wales (company number 15378813) with its registered office at 128 City Road, London EC1V 2NX.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or services.

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1. Information We Collect

We may collect and process the following types of personal information:

• Contact details: name, email address, telephone number, WeChat ID or other details you provide when contacting us.

• Communication records: correspondence, enquiries, or feedback submitted through our website or other channels.

• Technical data: IP address, browser type, and information about how you use our website (via cookies and analytics tools).

 

2. How We Use Your Information

We use your personal data only for legitimate purposes, including:

• Responding to your enquiries or requests.

• Managing our relationship with you as a prospective or existing client, partner, or contact.

• Providing you with information about our services, events, or thought leadership (if you have consented).

• Complying with legal or regulatory obligations.

We do not sell your personal data to third parties.

 

3. Legal Basis for Processing

We rely on the following legal grounds under UK GDPR:

• Consent (where you have given it).

• Legitimate interests (to operate and improve our services, manage communications, and maintain business relationships).

• Legal obligations (to comply with applicable law).

 

4. Sharing Your Information

We may share your data only with:

• Carefully selected service providers (e.g. IT or website hosting providers) bound by confidentiality and data protection obligations.

• Professional advisers or partners where required to deliver our services, and always under strict confidentiality.

• Regulators, government authorities, or law enforcement if legally required.

 

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

 

6. Your Rights

Under UK and EU data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of any inaccurate data.

• Request erasure of your data (subject to legal limits).

• Object to or restrict processing of your data.

• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at info@fortunaprivateoffice.com

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7. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration.

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8. Cookies

Our website may use cookies to enhance user experience and monitor website traffic. You can control or disable cookies through your browser settings.

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9. International Transfers

As a UK-based company, we primarily process data within the UK. If personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.

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10. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Aeon Fortuna Ltd (trading as Fortuna Private Office)
Email: info@fortunaprivateoffice.com
Address: 128 City Road, London EC1V 2NX

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.